Common Issues
App crashes when compressing large images
Solution: iOS may limit memory for image processing. Try:
- Restart your device
- Close other apps
- Process images one at a time instead of batch
- Try reducing image dimensions before compression
Target File Size not reaching exact size
Explanation: Target File Size uses binary search to approximate your target. Due to image complexity and compression algorithms, the final size may vary by 5-10%. For critical requirements, test multiple times and adjust your target slightly higher or lower.
Purchase not working / Restore Purchases fails
Solution:
- Check you're signed in with the correct Apple ID
- Restart the app
- Check App Store > Account > Purchases to verify purchase went through
- If issue persists, contact support with your Apple ID and transaction receipt
HEIC to JPG conversion quality issues
Solution: HEIC uses advanced compression. When converting to JPG, start with quality slider at 90-95% to maintain visual quality. Test different quality levels to find the right balance for your needs.
Photos not saving to Files app
Solution:
- Check Files app permissions in iOS Settings > ShrinkPix
- Ensure you have enough iCloud/device storage
- Try saving to Photos app first, then export to Files manually